Returns & Exchanges
At OAKTREE CASE, we stand by the quality of our protective gear and offer a 30-day return window for all electronics accessories. To be eligible for a refund, your item must be in its original packaging and in the same condition that you received it.
Initiate Your Request
Log in to your account or use our guest portal with your order number and email address to start the return process.
Print Your Label
Once approved, we will email you a prepaid shipping label and a return authorization slip to include inside your package.
Pack Securely
Place the case and any included accessories back in the original OAKTREE box to ensure they are protected during transit.
Receive Your Refund
After our quality team inspects the returned item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing